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Terms and Conditions

These terms and conditions (“Terms”) apply to your access to the Dunk Elite Shop (“Shop”). Please read these Terms carefully before accessing and/or ordering any goods from our Shop. If you access the Shop, and/or place an order for goods, you agree to be bound by these Terms. We reserve the right to update the Terms from time to time.

1. Ordering From Us

1.1 You are deemed to place an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an order acknowledgement, detailing the products you have ordered.

1.2 Our acceptance of an order takes place when we despatch the order.

1.3 We may refuse to accept an order:

(a) where goods are not available;

(b) where we cannot obtain authorisation for your payment;

(c) if there has been a pricing or product description error; or

(d) if you do not meet any eligibility criteria set out in our terms and conditions.

1.4 Gift Voucher: This Code is redeemable only on the Dunk Elite Shop. Content and pricing subject to availability at the time of actual download. Code is valid for 3 months from purchase price. This Code cannot be redeemed for cash, returned for cash refund, exchanged or used to purchase any other merchandise. Not for resale.

2. Pricing

2.1 All prices include VAT (where applicable) at the current UK rates.

2.2 Where we charge separately for postage, packaging, insurance and other relevant charges, the appropriate rates are set out in our specified pricing structure shown elsewhere on this website.

3. Cancellation and Returns Policy

3.1 If you wish to cancel your order:

(a) You can notify us by email to shop@dunkelite.com before we have dispatched the goods to you or;

(b) Where goods have already been dispatched to you, by returning goods to us in accordance with clause 3.2 below.

3.2 You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund as long as the goods have not been opened or worn. The costs of returning goods to us shall be borne by you.

3.3 Upon receipt of the goods we will give you a full refund of the amount paid minus our original delivery cost.

3.4 The rights to return the goods to us as referred to in clause 3.3 will not apply in the following circumstances: In the event that the product has been used to any products that we have made or customised specifically for you

4. Delivery

4.1 We offer a Royal Mail 48 hours Guaranteed as standard for all UK deliveries and Royal Mail International Standard for all international deliveries. This is provided by The Royal Mail and offers delivery within 3-5 working days to Europe and 5-7 working days to the rest of the world. Please see Royal Mail website for details. Sometimes mail can be delayed for reasons beyond our control and if your order is needed for a certain date please contact us at shop@dunkelite.com.

5. Events outside our control

We will not be liable or responsible for any failure to perform, or delay in performance of any of our obligations to you that is caused by events outside our reasonable control (a ‘Force Majeure Event’). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes (without limitation) the following:

(a) Strikes, lock-outs or other industrial action;

(b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

(c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

(d) Impossibility of the use of railways, shipping, aircraft, motor transport or
other means of public or private transport;

(e) Impossibility of the use of public or private telecommunications networks; or

(f) The acts, decrees, legislation, regulations or restrictions of any government.

In the event of a Force Majeure Event, our performance is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations to you may be performed despite the Force Majeure Event.

6. Liability

6.1 We, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this website in any way or in connection with the use, inability to use or the results of use of this website, any websites linked to this website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this website or your downloading of any material from this website or any websites linked to this website.

6.2 You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this website, or the use by any other person using your registration details.

7. Governing Law and Jurisdiction

7.1 These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of English courts.

8. Supplier details

PrimeStar Sports Limited is a company registered in England and Wales with company number 8706017

Please direct all mail and returns to 465C Hornsey Road, London, N19 4DR United Kingdom

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